Help Center

Everything you need to set up your guide

Step-by-step instructions for building, publishing, and sharing your Guest360 PRO digital guidebook — plus every feature your guests will actually use.

Watch it in 2 minutes

From welcome book to guest guide

A quick walkthrough of turning what you already have into a guide guests will actually use.

Getting started

5 ways to create a guide

Pick whichever fits how you already have your property information. All five end up in the same editor — there’s no wrong choice.

Upload a PDF or photos

Best for: You already have a welcome book
  1. From Properties, click “Add guide” (or “New property” if this is your first one).
  2. Choose “Upload” and drop in your PDF, Word doc, or photos of a printed welcome book.
  3. Guest360 reads the file and pulls out Wi-Fi details, check-in steps, house rules, and local tips automatically.
  4. Review each extracted field — anything the AI wasn’t fully sure about is flagged so you can double-check it in seconds.
  5. Land in the full editor with your guide already 80% written.

Import from a URL

Best for: The fastest possible start
  1. Choose “Import from URL” on the “Add guide” screen.
  2. Paste a link — your Airbnb or Vrbo listing, a Booking.com page, or your own website.
  3. The same AI extraction pulls whatever structured details it can find on the page.
  4. Review and fill in anything the listing didn’t cover (like the Wi-Fi password), then you’re in the editor.

Guided step-by-step setup

Best for: First-time hosts who want it done right
  1. Choose “Set up step by step” and pick Simple or Advanced.
  2. Simple walks you through 5 short steps — access, Wi-Fi, house rules, content, review — in about 2 minutes.
  3. Advanced adds Nearby, Units, extras, design, languages, and guest tools, with a progress panel showing exactly what’s set, partial, or still empty.
  4. Don’t have time to finish? Click “Save & continue later” — your progress is kept and the guidebooks list shows a “Continue setup” badge so you can pick up right where you left off.

Start from scratch

Best for: Hosts who want full control from the first click
  1. Choose “Start blank” on the “Add guide” screen.
  2. Tick the starter sections you want (Wi-Fi, house rules, local tips, etc.) from a checklist.
  3. A draft is created instantly and opens straight into the full editor for you to build out.

Start from a template

Best for: Hosts and agencies with more than one property
  1. Build a template once from Templates in the sidebar — save any guide’s structure and design as a reusable starting point.
  2. When adding a new guide, choose “From template” and pick it from the list.
  3. Every new guide starts with that structure already in place — updating the template later won’t change guides you’ve already created from it.

Whichever method you choose, your guide starts as a Draft — completely invisible to guests until you click Publish. Take your time.

Get oriented

Your dashboard at a glance

Everything lives in the left sidebar, grouped by what it’s for.

Review

  • OverviewYour at-a-glance dashboard.
  • InsightsViews, sources, and guest activity across all your guides.

Run your guides

  • PropertiesEvery property and its guidebooks live here.
  • RequestsGuest add-on requests waiting on you — the badge shows how many.
  • ChatsReply to guest questions asked directly from the guide.
  • ContactsGuests who’ve shared their email via feedback or add-on requests.

Reusable assets

  • TemplatesSave a guide’s structure once, reuse it for every new property.
  • BrandYour logo, colors, and fonts, applied across every guide (Agency plan).
  • Add-on CatalogBuild your paid extras once, link them into any guide.

Account

  • TeamInvite teammates and manage who can edit what.
  • BillingPlan, usage, and invoices (account owners only).
  • SettingsAuto-reply hours, AI usage cap, and account-wide preferences.
Building your guide

Inside the guide editor

Three tabs, one autosaving draft, and a live preview the whole time.

Content

Everything guests read: Wi-Fi, check-in, house rules, local tips, and any custom sections you add. Drag to reorder, or start from a ready-made section preset instead of a blank block.

Design

Pick a layout, set your accent color and fonts, choose how lists and facts are displayed, and add a cover image. Agencies can apply their saved Brand Kit in one click.

Settings

A sub-tab for everything else: privacy/passcode, host contact card, section visibility, review routing, add-ons, nearby places, units, booking links, languages, sharing (link, QR, PDF), and version history.

Editor features worth knowing about

  • Merge tokensType {{wifi_password}}, {{check_in}}, {{guest_name}} and more anywhere in your text — Guest360 fills in the real value automatically, and it updates everywhere if you ever change it.
  • Multi-language guidesWrite once, then translate each section — automatically or by hand — from the Languages tab. Guests see their own language on open.
  • Live previewA real phone/tablet/desktop preview sits right next to the editor, so you always see exactly what guests will see.
  • AutosaveEvery change saves as you type — there’s no “save” button to remember, and a status indicator confirms you’re up to date.
  • Publish-readiness checklistBefore you publish, Guest360 checks for the essentials you might have missed — like a missing Wi-Fi password — so nothing slips through.
Why guests love it

Features that go straight to your guests

These are the details that turn a static PDF into something guests actually use.

Guest Q&A chat

Guests can message you directly from the guide instead of hunting for your number. Replies happen from Chats in your dashboard, with an unread badge so nothing gets missed.

Personalized “Welcome” links

Send each guest a link with their name on it — the guide greets them by name, and you can see which sections they actually opened.

Auto-reply when you’re away

Set your available hours once in Settings. Outside those hours, guests get an automatic “we’re away, we’ll reply soon” message instead of silence.

Paid add-on requests

Guests can request extras — airport pickup, early check-in, a welcome basket — right from the guide. Requests land in your Requests inbox for you to confirm or decline; nothing is auto-charged.

Feedback that protects your reviews

Guests rate their stay privately first. Happy guests get routed to leave you a public review; anything less goes straight to you instead of a public platform.

Nearby places map

Show your favorite restaurants, cafés, and sights on an interactive map with walking distances from the property.

Units for multi-room properties

Running a hostel, guesthouse, or building with several rooms? Give each unit its own door code and Wi-Fi behind a simple per-unit access code, all from one guidebook.

Share link, QR code, or PDF

Share the guide however suits you — a direct link, a printable QR code for the door, or a PDF export. Insights shows you which source guests actually use.

FAQ

Frequently asked questions

Can’t find it here? Scroll down — we’re happy to answer directly.

Building your guide

Languages, sharing & team

Features & customization

Trial, plans & billing

Still stuck?

If you’re already signed in, use the help button in the bottom corner of your dashboard for quick articles and support tickets. Otherwise, just email us — a real person will get back to you.