Gizlilik Politikası
Son güncelleme 31 Ağustos 2026
Last Updated: August 31, 2026
Welcome to guest360.pro ("Guest360", "we", "us", or "our").
Guest360.pro is a digital guest-guide platform that allows hotels, property managers, hosts, vacation-rental owners, and other hospitality businesses to create and share digital guides with their guests.
We are committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have regarding your information.
By using guest360.pro, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Guest360.pro is a digital platform that enables hospitality businesses and property owners to create digital guest guides.
For questions regarding privacy or personal data, please contact us at:
Email: [info@guest360.pro]
Website: https://guest360.pro
Data Controller: [Legal Company Name]
Address: [Company Address]
2. Information We Collect
Depending on how you use Guest360, we may collect different types of information.
2.1 Account Information
When you create or manage a Guest360 account, we may collect:
Name
Email address
Password or authentication information
Company or business name
Contact information
Account preferences
Subscription and billing information
2.2 Guest Information
If you access a digital guest guide, the property owner or hospitality business may provide or request certain information from you.
Depending on how the guide is configured, this may include:
Name
Email address
Phone number
Check-in/check-out information
Booking or reservation information
Guest preferences
Requests submitted through the guide
Messages or feedback
Other information voluntarily provided by you
Important: The hospitality business or property owner that created the guest guide may be the primary data controller for information they collect directly from their guests. Guest360 may process that information on their behalf as a service provider or data processor.
3. Information You Provide Voluntarily
You may voluntarily provide information when you:
Contact us
Submit a support request
Complete a form
Submit feedback
Respond to a survey
Request information
Subscribe to our services
Communicate with a property or host through a Guest360 guide
You are not required to provide information that is not necessary for the specific service you are requesting.
4. Automatically Collected Information
When you use Guest360, we may automatically collect limited technical information, such as:
IP address
Browser type
Device type
Operating system
Language preferences
Approximate location derived from IP address
Pages or guides accessed
Date and time of access
Referring website
Basic usage and diagnostic information
We use this information primarily to:
Operate the platform
Maintain security
Prevent abuse
Diagnose technical problems
Improve performance
Understand how the platform is being used
5. How We Use Your Information
We may use personal information for the following purposes:
Providing Our Services
To:
Create and manage accounts
Provide digital guest guides
Display guide content
Process guest requests
Provide customer support
Manage subscriptions
Process payments
Provide requested functionality
Security
To:
Protect accounts
Detect suspicious activity
Prevent fraud and abuse
Investigate security incidents
Protect the integrity of our platform
Improving Guest360
We may use aggregated or appropriately anonymized information to:
Understand platform usage
Improve features
Improve user experience
Develop new functionality
Monitor system performance
Communications
We may use your contact information to send:
Account-related messages
Service notifications
Security notifications
Support responses
Important changes to our services
We will not use your information for promotional communications where such communications require your consent unless you have provided that consent.
6. Legal Basis for Processing
Where applicable, we process personal data based on one or more lawful grounds, including:
Performance of a contract
Compliance with legal obligations
Your explicit consent
Protection of legal rights
Legitimate interests, where permitted by applicable law
Other lawful grounds permitted under applicable legislation
For users in Türkiye, processing of personal data is subject to the applicable provisions of Law No. 6698 on the Protection of Personal Data (KVKK). KVKK provides several lawful bases for processing, including contractual necessity, legal obligations, explicit consent, establishment/exercise/protection of rights, and legitimate interests subject to the applicable requirements.
7. Guest Guides and Property Owners
Guest360 provides tools that allow property owners and hospitality businesses to publish information for their guests.
A guest guide may contain information such as:
Property information
Check-in instructions
Wi-Fi information
House rules
Emergency information
Restaurant recommendations
Local attractions
Transportation information
Maps and directions
Contact information
Activities and recommendations
Some of this content may be created and managed directly by the property owner.
Guest360 is not responsible for the accuracy, completeness, legality, or reliability of information submitted by property owners or other third parties.
8. Information Shared With Service Providers
We may use trusted third-party service providers to operate Guest360.
These providers may assist with:
Cloud hosting
Database infrastructure
Email delivery
Payment processing
Authentication
Analytics
Security
Customer support
Error monitoring
Other technical services
We only provide service providers with information reasonably necessary for them to perform their services.
Where required by applicable law, appropriate contractual and technical safeguards will be used.
9. International Data Transfers
Some of our technology and service providers may process information in countries other than the country where you live.
Where personal information is transferred internationally, we will use appropriate safeguards required by applicable data-protection laws.
For users subject to Turkish law, international transfers of personal data are subject to the requirements of KVKK, including the applicable rules and safeguards under Article 9.
10. Cookies and Similar Technologies
Guest360 may use cookies and similar technologies to:
Keep users signed in
Remember preferences
Maintain security
Measure website performance
Understand how users interact with our services
Improve the user experience
Some cookies may be essential for the operation of the website, while others may require consent depending on applicable law.
You can control cookies through your browser settings and, where applicable, our cookie-consent tools.
11. Data Security
We take reasonable technical and organizational measures designed to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Destruction
Alteration
Misuse
Security measures may include access controls, authentication mechanisms, encryption, monitoring, backups, and other appropriate safeguards.
However, no internet-based service can guarantee absolute security.
Under KVKK, data controllers are required to take necessary technical and administrative measures to prevent unlawful processing or access and to ensure the secure storage of personal data.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide our services
Maintain accounts
Fulfill contractual obligations
Resolve disputes
Enforce agreements
Meet legal and regulatory requirements
Maintain security and prevent abuse
When information is no longer required, we may delete, destroy, or anonymize it in accordance with applicable law.
KVKK also provides for deletion, destruction, or anonymization when the reasons requiring processing no longer exist, subject to applicable legal requirements.
13. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Learn whether your personal data is being processed
Request information about processed personal data
Request correction of inaccurate information
Request deletion or destruction where legally applicable
Request restriction of processing where applicable
Object to certain processing activities
Withdraw consent where processing is based on consent
Request information about transfers of your personal data
Exercise other rights provided by applicable law
For users protected by KVKK, Article 11 provides data-subject rights concerning matters including learning whether personal data are processed, requesting information about processing, correction, deletion/destruction in applicable circumstances, and other statutory rights.
14. How to Exercise Your Rights
To submit a privacy request, contact:
Email: [privacy@guest360.pro]
Please include enough information for us to identify your account and understand your request.
We may need to verify your identity before processing certain requests in order to protect your personal information.
We will respond within the period required by applicable law.
15. Children's Privacy
Guest360 is not intended to knowingly collect personal information directly from children without appropriate authorization.
If you believe that a child has provided personal information to Guest360 without appropriate authorization, please contact us so that we can investigate and take appropriate action.
16. Third-Party Links
Guest guides may contain links to external websites, restaurants, attractions, transportation services, booking platforms, maps, or other third-party services.
These websites are operated independently from Guest360.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party service you use.
17. Payments
If you purchase a Guest360 subscription or other paid service, payments may be processed by third-party payment providers.
Guest360 does not necessarily store complete payment-card information.
Payment providers may process your payment information according to their own privacy policies and terms.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to technology
Changes in applicable laws
Changes in our data-processing practices
When we make material changes, we may provide additional notice where required by applicable law.
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently updated.
19. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Guest360 handles personal information, please contact us:
Email: [info@guest360.pro]
Website: https://guest360.pro
Company:
Address: